Support

Support and help centre

Three fixes cover almost every message that arrives: the Gatekeeper prompt on first run, starting at login, and changing the global shortcut. All of them are below.

Email support directly: support@shortcutdock.com

Quick help

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FAQ

Short answers on pricing, system requirements, memory use, favourites and uninstalling.

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Feature guide

How groups, the favourites bar, app search and the global hotkey are set up and used.

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Direct contact

Nothing here matching your problem? Send the details and expect a reply within 24 hours.

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Troubleshooting

Common troubleshooting guides

  1. 1

    macOS says the app is damaged and will not open

    ShortcutDock is a self-signed, independent application, so Gatekeeper asks for confirmation the first time it runs.

    1. 1.Open your Applications folder.
    2. 2.Right-click (or Control-click) the ShortcutDock app.
    3. 3.Select Open from the menu.
    4. 4.Click Open in the system prompt that appears.

    That establishes a permanent Gatekeeper exception. macOS remembers it from then on, and double-clicking the app works normally afterwards.

  2. 2

    Launching ShortcutDock automatically at startup

    To have ShortcutDock in the menu bar before you need it, add it to your login items.

    1. 1.Open System Settings, then General, then Login Items.
    2. 2.Click the + button under Open at Login.
    3. 3.Select ShortcutDock from your Applications folder.

    ShortcutDock also carries its own launch at login setting, so either route gets the same result.

  3. 3

    Customising the global launch shortcut

    The app grid opens from the menu bar icon or from a global keyboard shortcut, and the combination is yours to choose.

    1. 1.Click the gear icon inside the ShortcutDock panel.
    2. 2.Open the Shortcuts tab.
    3. 3.Click the hotkey input box.
    4. 4.Press the new key combination you want to use.

    The new shortcut works immediately from any app, and it can be changed again at any time.

Still stuck? The FAQ answers the shorter questions, and the contact form reaches support directly.

Not installed yet

Get ShortcutDock first

These guides assume the app is already on your Mac. It requires macOS 13 Ventura or later and runs on Apple Silicon and Intel.